IBM Watson to Use Artificial Intelligence to Render Customer Service
IBM's Watson is going to transform customer service, the customer experience, and hospitality. Powered by IBM's Watson, Ivy from Go Moment is an artificial intelligence-driven system capable of handling, in real time, some 90% of the requests that come in from guests on property, without requiring a lick of human intervention. Ivy uses this Watson engine to decipher and fulfill a wide variety of requests from hotel guests in real time.