Every year, criminals who use fraudulent wire transfers to steal money from bank accounts cause millions of dollars worth of losses to Americans. Senators from the United States are currently questioning big banks on their efforts to thwart the con artists.
Every year, criminals who use fraudulent wire transfers to steal money from bank accounts cause millions of dollars worth of losses to Americans. Senators from the United States are currently questioning big banks on their efforts to thwart the con artists. (Photo : by Money Knack / Unsplash)
Addressing Wire Fraud
The Senate Banking Committee sent a letter to JP Morgan Chase, Citibank, Bank of America, and Wells Fargo, urging them to ensure consumers are reimbursed for unauthorized transactions, including those involving wire transfers induced by fraud. The committee emphasized the importance of banks making consumers whole, especially in cases where individuals were deceived or manipulated into initiating such transfers.
Several Chase bank customers shared similar experiences of falling victim to wire fraud scams. Jennifer Davis, a resident of New York City, revealed that she lost $25,000 to such a scam.
According to Chase, they would repay clients "for unauthorized transactions" if they determine the client had no involvement in the transaction.
Although the victims reported to law authorities that they had been duped, Chase claimed in the situations of certain victims that it would not return their money because it had concluded that their transactions were "authorized".
Experts on consumer protection claim that the issue stems from the fact that wire transfers are often excluded from federal law, known as the Electronic Funds Transfer Act, or EFTA, which means banks are not required to compensate customers for losses incurred.
Combatting Fraud: Senate Committee's Call to Action
According to the Senate committee, fraud cost consumers over $10 billion in 2023â€"a 14% increase from the previous year. The chairman of the Senate Committee on Banking, Housing, and Urban Affairs, Senator Sherrod Brown, stated that customers needed greater protection during a prior hearing on the issue.
The committee is requesting five years' worth of data from the four banks, including the number of victims who were reported and the exact amount of money that was stolen.
Senators are also requesting banks to provide information on the measures they take to guard against fraudulent wire transfers and the proportion of customers who have reported issues to have their transactions reversed and their money returned.
Additionally, they are requesting details of the fraud and scam prevention training courses that are taught to staff members who deal directly with clients.
Domestic wire fraud complaints to JP Morgan Chase increased by more than four times in 2023 compared to 2020, from 88 to 355, according to a CBS News study of consumer complaints submitted to the Consumer Financial Protection Bureau.
Regarding the letter from the Senate Banking Committee, none of the four banks would comment.
Chase informed that it still "makes significant investments to protect customers from fraud and scams" and assist them in identifying fraudulent practices.
However, Chase CEO Jamie Dimon stated during a Senate hearing last year that it was "unreasonable" to expect banks to "subsidize" illegal behavior and that law enforcement and the government ought to do more to apprehend and punish those who perpetrate wire transfer fraud schemes.
