Jun 28, 2021 01:55 PM EDT
Bank credit officers are more likely to approve loan applications earlier and later in the day, while 'decision fatigue' around midday is associated with defaulting to the safer option of saying no.
These are the findings of a study by researchers in Cambridge's Department of Psychology, published today in the journal Royal Society Open Science.
Decision fatigue is the tiredness caused by having to make difficult decisions over a long period. Previous studies have shown that people suffering from decision fatigue tend to fall back on the 'default decision': choosing whatever option is easier or seems safer.
The researchers looked at the decisions made on 26,501 credit loan applications by 30 credit officers of a major bank over a month. The officers were making decisions on 'restructuring requests': where the customer already has a loan but is having difficulties paying it back, so asks the bank to adjust the repayments.
By studying decisions made at a bank, the researchers could calculate the economic cost of decision fatigue in a specific context - the first time this has been done. They found the bank could have collected around an extra $500,000 in loan repayments if all decisions had been made in the early morning.
"Credit officers were more willing to make the difficult decision of granting a customer more lenient loan repayment terms in the morning, but by midday they showed decision fatigue and were less likely to agree to a loan restructuring request. After lunchtime they probably felt more refreshed and were able to make better decisions again," said Professor Simone Schnall in the University of Cambridge's Department of Psychology, senior author of the report.
Decisions on loan restructuring requests are cognitively demanding: credit officers have to weigh up the financial strength of the customer against risk factors that reduce the likelihood of repayment. Errors can be costly to the bank. Approving the request results in a loss relative to the original payment plan, but if the restructuring succeeds, the loss is significantly smaller than if the loan is not repaid at all.
The study found that customers whose restructuring requests were approved were more likely to repay their loan than if they were instructed to stick to the original repayment terms. Credit officers' tendency to decline more requests around lunchtime was associated with a financial loss for the bank.
"Even decisions we might assume are very objective and driven by specific financial considerations are influenced by psychological factors. This is clear evidence that regular breaks during working hours are important for maintaining high levels of performance," said Tobias Baer, a researcher in the University of Cambridge's Department of Psychology and first author of the report.
Modern work patterns have been characterised by extended hours and higher work volume. The results suggest that cutting down on prolonged periods of intensive mental exertion may make workers more productive.
By examining key aspects such as security measures, customer service, user experience, transaction convenience, and potential for innovation, we strive to offer an in-depth perspective on this reputable trading platform.
And the world of NFTs expands far beyond art and collectibles. A new era of tokenized digital assets is being created using the blockchain. Here are seven unique NFT use cases that the interested investor should know.
However, there are some simple steps that anyone can take which will help to improve their performance when it comes to trading foreign exchange markets. Here are ten small things that can make a big difference in your FX trading success.
o prevent significant losses, risk management expertise is essential. His adage, "Rule No. 1: Never lose money," has become a stock market classic. Never forget Rule No. 1; this is Rule No. 2. This practice is followed by even the most successful investor, Warren Buffett, who advises others to follow suit.
One of the significant advancements is shifting the payment operations for remote workers. If the compliances are not met, it may lead to severe legal complications. The owner and organization may be held labially separately. The remote working lifestyle continuously grows and is a testament to becoming an endless working mode. Today we discuss components for payroll for remote workers
BRG International Founder Matias Alem had recognized this fact for a few years. So he remodeled his real estate brokerage into something completely new to solve the problem for his jet-setting international client base.
Ryan Early, hailed as 'Farmer Ryan' among sustainable agriculture experts, is a busy man. He has a laundry list of companies to his name, including Blue-Green Ventures, the company behind the revolutionary product, Blue MagicTM, a non-toxic and eco-sustainable pest preventative product using his patented BiomeMax TM Pheromonal Replication Technology.
Investor, financier, and expert in both cryptocurrencies and blockchain technology, Joy Mbanugo is the go-to in the sector. She has vast experience and knowledge across tax services, auditing, business operations, financial analysis, capital markets, and other specializations.
When Nick Collins was just 14 years old, he started his first business, which included around-the-clock phone calls and numerous questions from his parents. In fact, he began building his stout portfolio in the seventh grade by doing web design, incorporating creative content with brand strategies and plugging in a then-fledgling tech Flash.
Barry Gabster is the founder of InitiateU and is a leading proponent of the marketing mailer revolution, having already taken his company to 10x growth in 2021, alone. In fact, the exponential growth has seen the company rise from $800K-$8.5M just on word-of-mouth referrals.